FAQ


How much is postage and where do you post to?

We currently ship Australia wide! However we are working hard to ship world wide.

Standard Tracked $10 (3-5 business days)

Express Tracked $12 (2-3 business days)

Free shipping over $100! 

 

Are your earrings Hypoallergenic?

Yes! We use stainless steel findings that are perfect for anyone with sensitive skin or newly pierced ears.

 

What do you make your earrings out of?

A lot  of our earrings are handmade with polymer clay and resin in our workshop, if your interested in seeing the process, check out our TikTok: @kitafromklearrings 

The remaining charms we get from our suppliers and assemble them with our hypoallergenic metal (stainless steel) 

Any more questions about this, please send us an email or dm us on Instagram.

 

How do I care for and clean my earrings?

To care for your earrings, you can gently wipe them with a damp cloth or mild soap and water. Please avoid using harsh chemicals as they can affect the quality or potentially damage the earrings. It is important to keep in mind that these earrings are handmade and you are required to handle them with care and store them properly in a safe dry place.

 

Can I wear your earrings showering/swimming?

We 100% don’t recommend that you wear them directly in any water to avoid damaging them however a little bit of moisture is okay and shouldn’t affect them, just ensure that you dry them after.

 

How long does it take to process and ship earring orders?

Processing takes 1-2 days, shipping varies depending on your area and choice of postage.

 

What is your return/exchange policy for earrings?

We unfortunately do not offer returns or exchanges for any earrings due to hygiene reasons. However if your earrings arrive broken, please dm us on instagram with a photo and we will respond to you as soon as possible.

 

Do you offer gift wrapping or personalised messages for earrings orders?

We sure do! We offer both gift wrapping and personalised messages for your orders! Please add your requests at checkout in the message box or dm us on Instagram.

 

I want a certain design that you don't stock.. can I order a custom design?

Absolutely! Send us a message via Instagram or Facebook with your inspiration and colour palette and we would be happy to bring your vision to life.

 

What size prints are available for your art prints?

We offer A5, A4 and A3 size prints. If you are wanting larger, please dm us on instagram.

Do the prints come framed or unframed?

We offer the option to have them framed or unframed. This is only for A4 and A3 prints.

 

What kind of paper do you print on?

We print on 300gsm card to ensure your print is sturdy and easily able to be changed into different frames to avoid damaging it.

How much is postage and where do you post to?

We currently ship Australia wide! However we are working hard to ship world wide.

Standard Tracked $12 (3-5 business days)

Express Tracked $15 (2-3 business days)

Free shipping over $100! 


How are the prints packaged for postage to ensure they arrive in perfect condition?

When it comes to packaging your art prints we take extra care to ensure that they arrive in perfect condition. We wrap them in bubble wrap and place them in a customised size box for each print size and fill any gaps with extra bubble wrap or packing peanuts. We will make sure that your prints are ready top be displayed and enjoyed as soon as they reach their destination!

 

Do you make custom prints?

Yes we do! We do custom dachshund prints, check out our ‘Custom dachshund Print’ section on our website for more details.

For any other custom prints, please send us a dm on instagram and we will see what we can do!

 

How do I care for and preserve the quality of the art prints?

To care for and preserve the quality of your art prints, there are a few things you can do. First, make sure to handle them with clean hands or wear gloves to avoid any smudges or fingerprints. It’s also a good idea to frame your prints using acid-free materials to prevent any discoloration over time. Avoid hanging them in direct sunlight or in areas with high humidity, as that can cause fading or damage. And finally, if you ever need to clean your prints, use a soft, dry cloth or a gentle brush to remove any dust.

 

Can I purchase your art prints digitally?

The only ones we send to you digitally art custom prints for copyright purposes.

 

Do you offer international shipping for art prints?

Not as of yet, but we are working it!


Please note: Any more questions, please dm us on instagram and we will endeavour to get to you as soon as possible x